Refund policy

Last updated: October 16, 2026

1. Right of Withdrawal

At TwentyTwo, we want our customers to be satisfied with their purchases.

Under applicable French distance-selling legislation, consumers generally have the right to withdraw from their purchase within 14 days of receiving their order, without giving a reason.

To exercise this right, please contact us at:

Email: tchico2two@icloud.com

You may also use the withdrawal form provided at the end of this policy.

2. Return Conditions

Returned items must be handled only to the extent necessary to establish their nature, characteristics and fit, as would reasonably be permitted in a physical store.

If an item has been handled beyond what is necessary and its value has consequently decreased, a proportionate deduction may apply where permitted by law.

We recommend returning items with their original packaging where possible.

Clothing made to order is not automatically excluded from the right of withdrawal. An exception may apply to products made to the customer's specifications or clearly personalized, where the legal requirements for this exception are met.

3. Return Shipping Costs

Unless otherwise agreed, customers exercising their right of withdrawal are responsible for return shipping costs.

If an item is defective, non-conforming or incorrectly supplied due to an error attributable to TwentyTwo, return arrangements will be communicated in accordance with applicable law.

4. Refunds

Refunds will be processed within the applicable legal deadlines, generally no later than 14 days after we are informed of your decision to withdraw from the purchase.

We may delay the refund until we have received the returned goods or until you provide evidence that the goods have been shipped back, whichever occurs first.

The refund includes the cost of standard initial delivery. Additional costs resulting from choosing a more expensive delivery method will not be refunded.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree to another method that does not incur additional fees.

5. Defective Items or Incorrect Orders

If an item is defective, damaged upon arrival or different from what you ordered, please contact us at:

tchico2two@icloud.com

Please include your order number and, where possible, photographs showing the issue.

You retain all rights available under applicable statutory warranties, including the French legal guarantee of conformity and the guarantee against hidden defects.